Friday, April 17, 2009

Customer Service or Not?

Got this email from a customer today

"Thanks so much for organising the service on my swing breast pump - it arrived here this morning!! Great service."

No problem about arranging for her
breast pump to be fixed, it was covered under warranty.

Now this lady dropped the
faulty breast pump off to me (in the Waikato) and when she visited my son Lochie would have had chicken pox contagious stage (although we didnt know as the spots hadnt come out yet). I really hope that we didn’t give it to this customer's little baby son – that would be really bad customer service don’t you think!!