HOTmilk Customer

A repeat customer recently put this little message at the bottom of her order.

I love your range and always great service. I love the way you wrap your garments as you package them. Makes it all feel so special!!

Baby Wont Take a Bottle - Solution

Baby Won't Take a Bottle:

Some feedback from a happy customer, I bet this mum is very relieved!!

I bought a ChuChu teat off you the other day.. I have been battling - and i mean battling, since my little girl was 3 weeks old for her to take a bottle. She is now nearly four months and FINALLY she will take some expressed milk thanks to the Chu Chu. Wish I had heard about it earlier as in my cupboard I have every bottle and teat known to man!! Thanks so much, Kate

You can learn more about this fantastic teat, and how it works for babies on our webstore here: http://www.breastmates.co.nz/chu_chu_teats.html

Ireland Orders

A customer in Ireland wrote to tell me"

Hi, My order arrived this morning to the west of Ireland and I am thrilled with it, I got 2 Hot Milk bras and a breastfeeding black top. I love them all and feel a million dollars in them! Thank you very much

To view our full range of HOTmilk and Breastfeeding tops too, see our selection on our website http://www.breastmates.co.nz/ we can ship them anywhere in the world at affordable rates.

Bras for Bigger Breasts

Another customer who recently purchased some HOTmilk Lingerie wrote back to tell me

"I'll definitely mention you to my friends - the stuff you buy in shops is terrible quality, especially for bigger breasts!"

The HOTmilk bras that we stock are top quality, and we have them available in all cup sizes including A, B, C, D, DD, E, F, FF, and G.

To view our selection go to our website here: http://www.breastmates.co.nz/hotmilk.htm

Breastfeeding Hoodies

A customer recently purchased a nice breastfeeding hoodie, which is great for winter.

She wrote back:

Just wanted to say THANKYOU very much for your excellent service!! Speedy delivery!! My breastfeeding hoodie arrived yesterday morning and fits perfectly, excellent top!!
I have passed on your website details to my coffee group, friends and family. Hopefully more business will be coming your way.
I will definitely be a customer of yours again, if not for myself then I will certainly shop for gifts.
Thanks again Frances – much appreciated!!!

HOTmilk in States

This is some feedback from a customer in the States that was recently purchasing on our website. She was looking at the HOTmilk lingerie range, we have this on display for sale here: http://www.breastmates.co.nz/hotmilk.htm

I'm hoping I love the fit of the bras as much as I love the look. This is my second baby and I refuse to wear the ugly nursing bras this time!

Breast Feeding Tops

Some feedback I just received from a customer that had purchased some breastfeeding tops from our website. It was overnight delivery too.

You can see our full section of breast feeding tops here

The two tops arrived today. I just wanted to drop you an email to let you know I am very impressed with them - they are a wonderful quality of fabric and made very well. They are very stylish and the wrap-over design is very flattering to post-baby figures! I am very happy with my purchase & will be spreading the word!
Katrina

HOTmilk Ireland

Another customer in Ireland, recently came back to our maternity products store to buy some more items.

Hi Frances, Our new arrival has been keeping us busy but I'm delighted with the Hot Milk nursing bra's and pj's that I bought from you. It's given me a little lift to know that I can have something pretty still :) Thanks for the milkman boxers offer - can I order the large size please? (these are some free HOTmilk milkman boxers for you guy) Just to let you know that I recommended your website to some friends so you might be getting some enquiries from the Emerald Isle. Take care,Nicola

I always like it when customers email me, even if they are all they from Ireland. Isn't the interent great!!

Wellington Maternity

A customer recently ordered some products from our online maternity store, she is in Wellington.

She wrote back to me:

Hi Frances,
Thank you for sending the order so quickly. It was here in less than a day!

Now I can't take the credit for her fast delivery, must just be a good courier company (or just that day at least!!)

Nursing Reminders

I was emailing my friend Bridget today, and she wrote something funny.

She says "Oh, I forgot to tell you something nice - My friend Claire has just had a baby and we were sitting chatting and I had given her the mothers minders bracelet (nursing reminder) that I got off you. Anyway she was telling me how she had seen them on a website and then bought some beautiful lingerie off the lady and how great it was to go to your house to try them on etc. I thought, hmmm that sounds like Fran and it was! Her name is Claire Xname removedX and is one very happy customer. She actually used to play with your husband and his sister when they were little living in Howick. Small, small world. Bridget :)

HOTmilk USA

My repeating customer in New York wrote back to me today, after I said I should deliver her parcel to her in the States. Wouldn't that be nice. But alas, to the post office instead.

She writes: "My new bra (HOTmilk) is definitely so much more comfortable than any others I've tried. Am sure NZ is more beautiful than New York and at least you have clean air and less swine flu!!"

We actually have a few probable cases of Swine flu this week, after some students returned from Mexico. My husband thinks it is the pharmaceutical companies trying to sell more medicines during a recession, they started a story.

HOTmilk Australia

A customer recently purchased some HOTmilk items from my online website, she is based in Australia so it was great for her to take advantage of our sale prices and exchange rate prices. Even with the cost of shipping it was cheaper for her to purchase HOTmilk from us in New Zealand rather than from her local store.

The parcel was sent on 26th April, and today 4th May, she says:

Hi Frances,
Package arrived on Friday last week and pyjamas are fabulous.
Thanks for an efficient service!
Cheers, Zoe.

http://www.breastmates.co.nz/hotmilk.htm

breast-feeding tops

Another customer who ordered some breast-feeding clothes says

My breast-feeding top arrived in today’s mail. I just wanted to say thank you – it’s really lovely, the size is perfect and looks like it will be very practical. You never know exactly what you’re going to get when you order online sight unseen, so I’m really thrilled! Thanks again, Kathy

And for other customers that are thinking about purchasing from our online store, then rest assured that if you order but don't like it when it arrives, you are welcome to return it.

Breastfeeding Tops Australia

Some lovely feedback from another customer in Australia. Her parcel took 5 days to arrive. This lady purchased some breastfeeding tops.

The first order came really quickly and the tops are great thank you, hence ordering more.
I showed a couple other mums the casual zip top which they thought was fantastic so have given your web site out. I also have a coffee group meet up next week which I'm going to show your tops at because I've been telling them about them as well.
Your nursing tops are good quality and the casual T-shirts are a reasonable price compared to other retailers, especially for new mums who have gone down to one income. I'm sure my coffee group will be keen to get some.
Many thanks again,

States

An email from the States (New York) ordered some products from me. She purchased them on 20th April, and now has received them on 30th April. Not bad delivery.

She writes:

Thanks for the order - have received my lingerie and love it - so comfortable. Please can you let me know when you get any new designs in the future. Cheers, Caroline

Breast-Feeding Cushion

Some more feedback that I just received from a customer who ordered a nursing cushion from my NZ webstore. You can see our range of nursing pillows here: http://www.breastmates.co.nz/pillows.htm

Thanks for the great breast-feeding cushion, the BabyFirst one. It is taking a lot of the strain off my shoulders now that my baby is getting a bit heavier. The roll bars are great, that extra bit of security is fantastic. Also like that it clips around the waist so that the cushion can't move away from my body. Thanks for a great product. Nicola

Order from Australia

Some lovely feedback from a customer in Australia:

Hi Frances – you offer a very efficient and personal service and I think your business deserves to succeed and flourish. My parcel of HOTmilk arrived this morning. I’m really impressed with the speed of your service and will be letting my Mother’s Group friends know about you!
Kind regards
Megan

My business is www.breastmates.co.nz

It makes my day to get a lovely message like this :-)

Super Size your Breast Pump? No

Someone told me today that they have been reading my blog, and she says

"There’s one post in particular where you tell a woman about the various breastpumps, and tell her she’d be better with what would be the cheaper single electric pump. That post speaks volumes about you, and how you care about your clients more than the profit margins..."

Yes that is true, I would hate for someone to purchase the wrong breast pump from me and find they they had spent too much money when they only needed a small pump rather than a turbo one. 'tis all part of the service.

HOTmilk Australia

I just got this feedback from a recent customer who had purchased some HOTmilk at our online store, to send to her in Australia.

We sent it on Thursday, and she now received it the following Tuesday.

Hi Frances I received my package yesterday and wanted to thank you for the super quick delivery and great service. The breastfeeding tops are great and the Hot Milk PJs are fab! I will be sure to let my friends know of your site. Kind regards Jacqui

breast pads

Some feedback from a recent customer

I have already purchased brestfeeding bras off you (after being recommended your site by my sister in law) and breast pads. Your hemp breast pads are fantastic. Really comfortable to wear and discreet. I’ve found that they are basically invisible under tops as they are so thin and larger than the others I have which obviously appear as little circles underneath my top saying “look at me I’m wearing breast pads!" : ) I would highly recommend your ones them to anyone. Get lots so you can change them regularly and feel fresh and clean and you don’t have the added pressure of getting the washing done so that you can rest and take care of baby! Lauren


You can order the hemp breast pads here: http://www.breastmates.co.nz/hemp_breast_pads.html